Studio Policies
Studio policy regarding online registration, cancellation, and waitlists
Waitlist
Even when a class appears to be full, you may, and should, add yourself to the wait list. When a cancellation is made, the first name on the wait list gets automatically added and confirmed for the class. You will receive an automated email at this time. Please consider yourself CONFIRMED and therefore responsible for either attending or cancelling. Our room has a capacity of 61 people , we have only 45 spots that you are able to reserved online , PLEASE *NOTE waitlist is no longer valid 2 hours to class which mean 16 spots will still be open , if you come 30 minutes prior to class there is a strong chance you will be to get into class.
Online Pre-Registration:
We advise that during the winter months that you pre-register for classes in the hot room. Because of the limited capacity of 25 for the Barre room we recommend that you pre-register all year round.
Our goal is to create space for as many of you as possible in every single class we offer without space going to waste unnecessarily.
Late Arrival Policy
Any vacancies may be given to standby students 10 minutes before class starts. Please note that this means that the spaces assigned to students reregistered for class will be given away 10 minutes before class begins unless we are otherwise notified.
Class Reservation Cancellation Policy
A 2 hour cancellation notice is required and must be done through the on-line system to avoid any and all late charges. No phone cancellations please. (Please inform the front desk if you do have a valid reason for missing class, we are a yoga studio and we will show compassion but not if excuses occur on a regular basis) If you were pre-registered for class and fail to show up to class a No Show charge of $10 will occur.
All correspondence is done through email - wait list notifications, receipts, confirmations, and cancellations. So please, make sure you have an active email address entered in your account profile. Don't worry, this email is only used for important communication, not spam. To ensure your spam filter will allow our emails through, you should add "automatedemail@mindbodyonline.com" to your contact list, address book, or whitelist. Search the help section of your email provider to find details on how to do this.
If you have trouble with signing up online on your computer or on our smartphone app, or with your username and password, call or email us and we can happily help you out with this!!